FAQ.

Q. What is Windshield Repair?

  A. The purpose of a windshield repair is to restore the integrity of the glass, and possibly stop the cracking process. Windshield repair improves the optical clarity of the damaged area. It does not make the damage disappear completely. Our technicians will determine if your damage can be repaired or if a windshield replacement is required. In order to properly fix chips, several steps must be followed to ensure the best repair. Beginning with preparation, the technician cleans the surface of the damaged area of loose glass shards. Then the center of the impact point is opened up through drilling to facilitate resin injection. Depending on the type of break, the chip may be further “tapped” to create a reservoir in the glass through which resin can flow easier into harder-to-reach spots. Now that the chip surface has been prepared, the technician aligns the injector head to the chip entry point, first vacuuming the air out of the break and then following through with resin injection. When the chip has filled, under a curing light, the resin in the chip begins to solidify, bonding the cracked windshield together. The remaining steps involve curing additional layers of resin onto the chip impact point to ensure a smooth surface and polishing to protect the resin from chemicals in the air and wiper washers.  

Q. How long does a windshield installation take?

  A. Generally a windshield installation will take approximately 1 hour. We also require that the vehicle sit for 1 hour after installation, which allows the urethane adhesive to cure. No vehicle will be allowed to drive away without proper drying time.  

Q. What is OEM?

  A. OEM or Original Equipment Manufacturer simply means the parts are certified to be genuine manufacturer parts. This means the auto glass will be the same as what came out of your vehicle. Insurance restrictions may apply. Please call our office to clarify.     

Q. Can a windshield be installed in bad weather?

  A. Yes, But not outside. Your Auto Glass installer will determine if the weather is too bad to install your glass outside. Rain, snow, cold weather, or high winds may jeopardize the installation of your windshield. If you have any doubts, please ask.  

Q. What types of auto glass damage are covered by insurance?

  A. Auto glass damage from all causes can be covered by insurance. Auto glass damage resulting from road hazards and vandalism is covered by the comprehensive section of your insurance, while damage caused by moving vehicle accidents is covered by the collision section. Insurance covers all the glass in your car, not just the windshield. Often, insurance companies will waive any applicable deductible if your windshield can be repaired rather than replaced. As a courtesy to our customers, we bill your insurance company directly. You are only responsible for your deductible, if any, at the time of service.