FAQ.

Q. What is Windshield Repair?

  A. The purpose of a windshield repair is to restore the integrity of the glass, and possibly stop the cracking process. Windshield repair improves the optical clarity of the damaged area. It does not make the damage disappear completely. Our technicians will determine if your damage can be repaired or if a windshield replacement is required. In order to properly fix chips, several steps must be followed to ensure the best repair. Beginning with preparation, the technician cleans the surface of the damaged area of loose glass shards. Then the center of the impact point is opened up through drilling to facilitate resin injection. Depending on the type of break, the chip may be further “tapped” to create a reservoir in the glass through which resin can flow easier into harder-to-reach spots. Now that the chip surface has been prepared, the technician aligns the injector head to the chip entry point, first vacuuming the air out of the break and then following through with resin injection. When the chip has filled, under a curing light, the resin in the chip begins to solidify, bonding the cracked windshield together. The remaining steps involve curing additional layers of resin onto the chip impact point to ensure a smooth surface and polishing to protect the resin from chemicals in the air and wiper washers.  

Q. How long does a windshield installation take?

  A. Generally a windshield installation will take approximately 1 hour. We also require that the vehicle sit for 1 hour after installation, which allows the urethane adhesive to cure. No vehicle will be allowed to drive away without proper drying time.  

Q. What is OEM?

  A. OEM or Original Equipment Manufacturer simply means the parts are certified to be genuine manufacturer parts. This means the auto glass will be the same as what came out of your vehicle. Insurance restrictions may apply. Please call our office to clarify.     

Q. Can a windshield be installed in bad weather?

  A. Yes, But not outside. Your Auto Glass installer will determine if the weather is too bad to install your glass outside. Rain, snow, cold weather, or high winds may jeopardize the installation of your windshield. If you have any doubts, please ask.  

Q. What types of auto glass damage are covered by insurance?

  A. Auto glass damage from all causes can be covered by insurance. Auto glass damage resulting from road hazards and vandalism is covered by the comprehensive section of your insurance, while damage caused by moving vehicle accidents is covered by the collision section. Insurance covers all the glass in your car, not just the windshield. Often, insurance companies will waive any applicable deductible if your windshield can be repaired rather than replaced. As a courtesy to our customers, we bill your insurance company directly. You are only responsible for your deductible, if any, at the time of service.  

Q. Can I get a ticket for a broken Windshield?

A.  Colorado does not list any restrictions on cracked or chipped windshields. However, motorists are required to make sure they meet the federal guidelines, which are:

Cracks that are intersected by other cracks in the windshield are not permitted.

Cracks and chips must be smaller than ¾-inch in diameter, and cannot be less than three inches from any other crack, chip or discoloration.

Chips, cracks and discolorations other than those mentioned above cannot be located within the area between the top of the steering wheel and within two inches below the top edge of the windshield.

The driver’s vision cannot be obstructed by signs, posters or other materials that do not meet the tint guidelines or that are not transparent. Stickers that are required by law are permitted in both the lower and upper corners of the windshield.

It is important to remember that it is up to the ticketing officer’s discretion as to whether any cracks, chips or discolorations are considered unsafe when driving on Colorado roadways.

Important Tariff News

Dear Valued Customers,

  

The Office of the United States Trade Representative has officially announced the implementation of a 10% tariff on all Automotive Glass products imported from China, beginning Monday, September 24th, 2018. On January 1st, 2019, this tariff will increase to 25% on the same goods. This year has seen a number of auto glass market price increases that Skyline Auto Glass has so far worked to absorb. However, due to the ever-increasing costs of doing business, we are unable to also absorb this additional tariff expense. Therefore, effective October 1st, 2018, Skyline Auto Glass will implement a 10% price increase on all auto glass products. On January 1st, 2019, we will increase auto glass product prices an additional 15% to reflect the tariff’s increase to 25%. Thank you for your continued support. Skyline Auto Glass remains committed to offering you the very best service , and we will continue to work diligently to keep our prices competitive. We look forward to servicing you every day.


Sincerely,

Skyline Auto Glass LLC.